Acrobat not starting

January 18, 2016, 1:30 pm

≫ Next: CC prompting to update Acrobat XI to Acrobat DC when user doesn't actually have Acrobat DC on their CC account.

≪ Previous: Start up speed with Acrobat and Windows 8

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So after being on the phone with 3 different tech support people, they keep sending me here. My problem is that Adobe suddenly does not start anymore. Everytime I try to run the application it tells me that I need to activate it by running another application in the suite (like photoshop). Well that doesn't change anything.

 

I have also run the Acrofix.exe tool and it doesn't change anything. It just gives me Exit Code: 3 when I run it.

 

I have also reinstalled the entire suite 3 times. First time was from the retail disc I have, and the other two were via download links I got from support.

 

So does anyone else have any other ideas?

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CC prompting to update Acrobat XI to Acrobat DC when user doesn't actually have Acrobat DC on their CC account.

January 18, 2016, 3:09 pm

≫ Next: Reinstall of Acrobat X. Application Manager not initialising

≪ Previous: Acrobat not starting

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I have a user that has Adobe Acrobat XI and the Creative Cloud updater is telling her there is an update for Acrobat DC. When we attempt to perform the update, we are prompted that we must uninstall the old version of Acrobat first. We do that, then the option to update Acrobat DC is gone and the option to "Try" it is there. We reinstalled Acrobat XI and Creative Cloud is back to prompting to update her Acrobat DC. How to we stop it from prompting to Update to Acrobat DC when she doesn't actually have the product on her CC account to install.

Reinstall of Acrobat X. Application Manager not initialising

January 18, 2016, 5:36 pm

≫ Next: Unwanted Update

≪ Previous: CC prompting to update Acrobat XI to Acrobat DC when user doesn't actually have Acrobat DC on their CC account.

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I have been running Acrobat X under Win 10 64 bit. Recently it has become unstable and I deleted and am trying to reinstall. After 4 attempts finally installed from CD with error message to download Application Manager. App Mgr consistently fails to initialize. Error message refers me to Support Advisor - which has been discontinued.  Can't find any help on Adobe Support Section.  Have d/l and installed Acrobat X from Adobe with same result.  Any help on getting App Mgr to run will be GREATLY appreciated.  Thank you.

Unwanted Update

January 18, 2016, 5:53 pm

≫ Next: I've just reformated my acer laptop and now i can't do my editing to documents using acrobat pro dc, how do I go about it?

≪ Previous: Reinstall of Acrobat X. Application Manager not initialising

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I have Adobe Acrobat on a company issued computer. The update feature in Acrobat has now downloaded Acrobat DC, and there's an icon in my system tray that keeps popping up telling me to update to Acrobat DC. I have no interest whatsoever in installing Acrobat DC, how do I get rid of the download and shut off the update feature so it doesn't download again.

I've just reformated my acer laptop and now i can't do my editing to documents using acrobat pro dc, how do I go about it?

January 18, 2016, 9:00 pm

≫ Next: Kurzbefehl Adobe Acrobat Pro CC ausblenden

≪ Previous: Unwanted Update

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I've just reformated my acer laptop, I was using acrobat pro dc for editing my documents but now I can't, how do I go about it to recover my acrobat pro dc which I'm paying monthly?

Kurzbefehl Adobe Acrobat Pro CC ausblenden

January 19, 2016, 12:01 am

≫ Next: just updated adobe then no access to my mail on orange.fr

≪ Previous: I've just reformated my acer laptop and now i can't do my editing to documents using acrobat pro dc, how do I go about it?

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Ist es möglich den Tastaturbefehl "Adobe Acrobat Pro CC ausblenden" (cmd + H) zu ändern?

Falls ja, wo kann diese Einstellung vorgenommen werden?

just updated adobe then no access to my mail on orange.fr

January 19, 2016, 1:15 am

≫ Next: Why "We are having trouble verifying your membership" when my account is up to date?

≪ Previous: Kurzbefehl Adobe Acrobat Pro CC ausblenden

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help!

Why "We are having trouble verifying your membership" when my account is up to date?

January 19, 2016, 1:55 am

≫ Next: error1328

≪ Previous: just updated adobe then no access to my mail on orange.fr

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error1328

January 19, 2016, 4:45 am

≫ Next: I cannot get acrobat professional to work on my iMac with the correct key being entered it just freezes

≪ Previous: Why "We are having trouble verifying your membership" when my account is up to date?

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I have 2 products Adobe acrobat X Pro and Adobe Acrobat XI Pro on two different computers one is running windows 10 Pro and other one is running on windows 7 Home Premium and both returns with Error 1328. I have opened a case to help me and nobody buck to me to explain what is the reason for error 1328?

I also the registration wont save. both product are genuine in and boxed otherways I won't be here to ask for help. I have done uninstall and install numerous times with no success.

is there anyone can help please?

Thanks.

I cannot get acrobat professional to work on my iMac with the correct key being entered it just freezes

January 19, 2016, 5:43 am

≫ Next: How to resolve error on install of Acrobat DC

≪ Previous: error1328

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I reinstalled my OS X and have the original key for Adobe Acrobat 8 Professional but once installed and I select the two extra it just freezes and needs force quitting.

On restarting application the whole process repeats itself.

How to resolve error on install of Acrobat DC

January 19, 2016, 6:24 am

≫ Next: uppgraded to windows 10

≪ Previous: I cannot get acrobat professional to work on my iMac with the correct key being entered it just freezes

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Hello Everyone,

 

Thank you for any help you can provide.

 

I am unable to install a trial version of Adobe Acrobat DC via Creative Cloud. I have read possible solutions here on this forum and on other forums. These have included clear items from the registry, uninstall applications, rebooting after a failed install and trying again. I have installed Adobe Reader DC successfully. I have also installed several other cloud application successfully as well. The error message I receive is the following.

 

 

Exit Code: 7 Please see specific errors below for troubleshooting.

For example, ERROR: DW003, DW071 ...

-------------------------------------- Summary --------------------------------------

0 fatal error(s), 2 error(s)

Payload: Adobe Acrobat DC 15.10.20056.0 Adobe Acrobat\Setup.exe_15.010.20056

ERROR: DW071: ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1603

--------------------------------------END OF Error Information -----------------

 

This error prevent the successful installation of Acrobat DC

 

 

Noting I have found has resolve this issue of failing to install the software.  Any help anyone can provided is most appreciated.

 

I am running Windows 10 on Dell Inc. Inspiron 5521 A12 with 8gm memory and 1TB drive.

Intel i7-3537U CPU @2.00GHz 2.5 GHz

8 GB Ram

64-bit Windows 10 Home

Currently Up to Date as of this writing

 

Adobe Software Running

Adobe Systems - Acrobat Reader DC version 15.10.20056.167417

Adobe Systems - Acrobat Update Service version 1.824.16.6751

Adobe Systems - AGS Service version 2.3.0.66 BuildVersion: 2.3; BuildDate: Wed Nov 25 2015 11:00:54

Adobe Systems - Creative Cloud version 3.4.3.189

Adobe Systems - CreativeCloud(URIHandler) version 3.4.3.189

Adobe Systems - CS5 Service Manager version 5.0.1

Adobe Systems - Device Central CS5 version 3.0.1.0

Adobe Systems - Dreamweaver CS5 version 11.0.4.4993

Adobe Systems - ESTK CS5 2010/02/24-15:17:54 version 61.422079_7519

Adobe Systems - Extension Manager CS5 version 5.0.0.298

Adobe Systems - Flash Player Update Service version 20,0,0,235

Adobe Systems - Photoshop Lightroom version 6.3 (64-bit)

Adobe Systems - Shockwave Flash version 20,0,0,272 (32/64-bit)

Adobe Systems - Update Service version 3.4.0.175

Adobe Systems - Updater Startup Utility version 9.0.0.23 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)

uppgraded to windows 10

January 19, 2016, 7:23 am

≫ Next: My old PC is no more accessable...How can I activate Acrobat 8 on my new PC?

≪ Previous: How to resolve error on install of Acrobat DC

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When I upgraded my PC from Windows 7 to Windows 10 I was asked to register my Acrobat reader Pro versjon 8. But when I try to register I'm told that I'm not connected to internet or that I haven't activated my Java reader. Both arguments are wrong as both internett Java are OK.

I can see that I probably should have de-installed my lisens before I upgraded, but I got the same answer when I tried then, and found no way on Adobes internet page to de-install manually and hoped the upgrade would bring the license along

 

I'm retired many years ago and nowadays need this Pro versjon just occasionally in some hobby activities to keep old skills alive, and am not neither in position nor interested to subscribe a new versjon. My old versjon 8 originally from 2006 has just what i need.

 

Please tell me what I can do.

 

 

 

 

My old PC is no more accessable...How can I activate Acrobat 8 on my new PC?

January 19, 2016, 7:51 am

≫ Next: Adobe Acrobat DC "Unable to load Metafile"

≪ Previous: uppgraded to windows 10

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Hi,

 

We have two registered serial number from Acrobat Prof. 8 in my company.

The two old machines, which contains the installed software went to scrapping, so I couldn't get them.

We want to use the software on a new computer, but I got a message that we reach the limit about the serialnumber usage.

I tried to activate on phone, but the phone numbers were wrong, the service is disabled.

How can I activate this product again?

Adobe Acrobat DC "Unable to load Metafile"

January 19, 2016, 8:08 am

≫ Next: had adobe XI Pro installed on computer when windows 10 caused crash how do i reinstall. I think it was a download

≪ Previous: My old PC is no more accessable...How can I activate Acrobat 8 on my new PC?

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Hello Adobe Staff,

 

What ports/exceptions/address need to be open to have the Adobe Acrobat DC Installer download the full version of Adobe Acrobat Standard DC?

 

I am currently able to run this install off my company's network, but not on it. I need to know what to open up on our end.

 

Thanks,

Dan Dellumo

ddellumo@mjmc.com

had adobe XI Pro installed on computer when windows 10 caused crash how do i reinstall. I think it was a download

January 19, 2016, 8:12 am

≫ Next: My online order was cancelled for no reason. I would like to know why?

≪ Previous: Adobe Acrobat DC "Unable to load Metafile"

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had adobe XI Pro installed on computer when windows 10 caused crash how do i reinstall. I think it was a download

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My online order was cancelled for no reason. I would like to know why?

January 19, 2016, 8:19 am

≫ Next: Being notified that my product key is invalid

≪ Previous: had adobe XI Pro installed on computer when windows 10 caused crash how do i reinstall. I think it was a download

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My online order was cancelled for no reason. I would like to know why?

Being notified that my product key is invalid

January 19, 2016, 9:14 am

≫ Next: How do I transfer acrobat XI to my new laptop from old desktop?

≪ Previous: My online order was cancelled for no reason. I would like to know why?

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I just received Acrobat 12 with another product that I purchased; so I uninstalled Acrobat 9 Extended from my desktop and am now trying to install it on my laptop. During the installation where it ask for a product key, it keeps telling me that the key is invalid. I have the key copied to a drive at home and it is the same key that is listed for the product online under my account. I need assistance getting this problem fixed so that I complete the install. I thought that the key was available for install on two machines as well; which would mean that this key is altogether blown. Please help.

How do I transfer acrobat XI to my new laptop from old desktop?

January 19, 2016, 2:17 pm

≫ Next: I need to deactivate Adobe Acrobat XI.

≪ Previous: Being notified that my product key is invalid

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I have XI installed on my desktop and am ready to deactivate it.  I am not able to install the XI software from our server location for some reason either, so I think I need a viable XI download source so I can then deactivate on my old machine and activate on the new laptop.

 

Thank you in advance.

 

Mike

I need to deactivate Adobe Acrobat XI.

January 19, 2016, 2:53 pm

≫ Next: How do I remove my email from installation?

≪ Previous: How do I transfer acrobat XI to my new laptop from old desktop?

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The link is available to deactivate but nothing happens after you click, the drop down menu simply disappears and nothing more.  If I go back to see if it's deactivated, it only shows that the deactivation link is available.

How do I remove my email from installation?

January 19, 2016, 3:31 pm

≫ Next: why is my acrobat DC not opening even though I have paid my account?

≪ Previous: I need to deactivate Adobe Acrobat XI.

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Hi, I've just installed Adobe Acrobat, and did not realize it was going with the DC option until it was already installed. I was installing it on a laptop meant for another operating group in the company, and now it's installed, but with my email and Adobe ID. A few questions on this:

 

1) Will it work in a remote location, disconnected from the internet, with my adobe ID?

2) How will it affect the installation if I log off from the Adobe account?

3) Will the remote user be able to get updates to the software if not logged in via my Adobe ID account?

4) Can I downgrade to the non-DC version of Acrobat under the same license?

 

Thanks for any info. I tried finding this information via the menus, but there are about 95000 options to follow, and none appear to be answering my specific questions. If no obvious answers, is there a link to go directly to an account specialist?

 

Thanks